Return Policy and Return Form

We are confident that you will be delighted with your order. However, if you do need to return an item to us, don’t panic!

Please e-mail us with any issues on: newgenrocks:hotmail.com
Header: Merch Return

EXCHANGING SIZES
If you would like to exchange clothing for a different size, please ensure your goods are returned in perfect condition (i.e. no animal hairs, marks or rips) and in their original packaging within 14 days of receipt.

We will cover postage costs incurred in sending out your exchanged item(s) to you on your first return. If you need to return any further items to us, you will be required to cover the relevant postage costs incurred.

OTHER RETURNS
If your order has been damaged in transit or is faulty or incorrect, please get in touch before returning it to us! We can be reached by email at newgenrocks@hotmail.com quoting your order number.
Some one will be avialble to answer your queries Monday to Friday, 9am to 5pm

Download Sample Return Form